Privacy Policy

GDPR – Data Protection

As I will be holding sensitive data relating to your clients then we take our obligations under GDPR seriously to ensure I have a fit for purpose policy, which is as follows:

• Confirm that all calls will be recorded and stored on a database to be deleted one month after the instruction ceases.

• Retain all personal details on a separate database with details of where those details came from that will be deleted within one month of the end of the instruction.

• The drafted witness statement will be deleted within two years of the end of the instruction unless express agreement not to do so, or to delete earlier, is given otherwise.

• I will write to each claimant stating that they have the right to complain to the Information Commissioners Office if they are unsatisfied.

• At the start of each phone call check that the person I am speaking to is the correct person by asking three security questions relating to information on file.

• I confirm I have no intention to share data with any organisation or person other than any information that would appear in the normal course of drafting a witness statement that would be sent to the instructing Solicitors firm.

• It is the Solicitors practice responsibility to ensure that any data passed to this business has received the prior approval of the data subject before being sent.